Ron Donaldson’s blog  The ecology of knowledge is well worth a regular read.  Drop in to enjoy his posts on knowledge sharing, problem solving and creativity.  His latest post features this video with  John Seddon, an organisational systems thinker talking about the obsession with targets and costs.

I knew there was a reason that I had an aversion to the customer charter approach years ago.  Yet still we live in a world that wants to have league tables (currently a contentious issue for Australian teachers). As Ivan Tyrell introduces this talk of John Seddon’s he talks about ‘target obsession disorder’.  This will get you thinking about why we have the waste we do, why people in organisations are demoralised because their jobs have been standardised, and why we seem to spend more time complaining to some companies than enjoying their services.  Mr Seddon does not hold back.

As Ron Donaldson suggests, “it’s an hour long but trust me, get a pen and make notes then buy the book.”  I would add, get yourself a cup of coffee or tea or whatever beverage you choose.  It’s worth the time.

Lynn Walsh – workshop and meeting facilitator – Sydney- business and strategic planning – team conversations

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On Tuesday, I worked with a group who are looking for better ways to meet the needs of the people they exist to serve.  Early in the day, they broke into two smaller groups to consider what their clients’ world would look like if there were no barriers.  The intention was for them to come together when they had finished to share their thinking.

As I was introducing the session, I found myself saying “for the first half hour, just have the conversations and don’t write anything down”.  This was not planned.

After the thirty minutes had passed, the conversations continued until they were ready to put their thoughts to paper.  I was struck by the clarity that emerged.  One or two seemingly simple ideas from these conversations seemed to light a spark and were built on through the day.  The conversations alone had provided the space to see “what is really obvious, but, up until then, unseen.”  Less really is more.

Lynn Walsh – workshop and meeting facilitator – Sydney- business and strategic planning – team conversations

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